Privacy Policy for Streamline Plumbing
Last Updated: April 29, 2025
Streamline Plumbing (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, including our website, mobile applications, and other online and offline interactions (collectively, the “Services”).
Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information from you:
- Contact Information: This includes your name, address, email address, phone number, and any other contact details you provide to us.
- Service Request Information: When you request plumbing services, we may collect information about your property, the nature of the plumbing issue, appointment preferences, and any other details you provide related to your service needs.
- Payment Information: If you make payments for our services, we may collect your billing address, credit card information, or other payment details. This information is typically processed by third-party payment processors, and we do not directly store your full credit card details on our servers.
- Website and App Usage Information: When you use our website or mobile applications, we may automatically collect certain information, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.
- Location Information: With your consent, our mobile applications may collect precise location data to provide location-based services, such as finding nearby plumbers or providing service estimates.
- Communications: We may retain records of any communications you have with us, including emails, phone calls, and text messages.
- Photographs and Videos: In some cases, our plumbers may take photographs or videos of plumbing issues for diagnostic or record-keeping purposes, with your knowledge and consent.
2. How We Use Your Information
We may use your personal information for the following purposes:
- Providing Services: To schedule and perform plumbing services, communicate with you about your appointments, and address your plumbing needs.
- Payment Processing: To process payments for our services and manage billing.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have.
- Improving Our Services: To analyze usage patterns, understand customer needs, and improve the quality, functionality, and user experience of our Services.
- Communication and Marketing: To send you important updates, service-related notifications, promotional materials, and marketing communications about our services or special offers, where permitted by law. You can opt-out of receiving marketing communications at any time.
- Personalization: To personalize your experience with our Services and provide content and offers tailored to your interests.
- Security and Fraud Prevention: To protect the security and integrity of our Services, prevent fraud, and detect and investigate potential misuse.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.
- Internal Operations: For our internal administrative purposes, such as record-keeping, data analysis, and audits.
3. How We Share Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: We may share your information with third-party service providers who assist us in providing our Services, such as payment processors, website hosting providers, analytics providers, and marketing service providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Our Employees and Contractors: Our plumbers and other personnel may have access to your information to perform their duties and provide you with the requested services.
- Business Partners: In some cases, we may partner with other businesses to offer joint services or promotions. If we share your information with a business partner, we will provide you with notice and choices where required by law.
- Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other third parties if we believe it is necessary to comply with a legal obligation, protect our rights or the rights of others, investigate fraud, or respond to a legal request.
- Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred to the acquiring entity or other third parties involved. We will provide notice if your personal information becomes subject to a different privacy policy as a result of such a transaction.
- With Your Consent: We may share your information with third parties with your explicit consent.
4. Your Choices and Rights
You have certain rights regarding your personal information, depending on your location and applicable law. These rights may include:
- Access: You may have the right to request access to the personal information we hold about you.
- Correction: You may have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions.
- Objection to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include encryption, firewalls, secure socket layer (SSL) technology, and physical security measures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period will depend on the nature of the information, the purpose for which it was collected, and our legal and business obligations.
7. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that we have collected personal information from a child under 16, please contact us immediately, and we will take steps to delete the information.
8. Links to Other Websites
Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of any website or service you visit.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Important Considerations:
- State-Specific Laws: Be sure to review and comply with specific privacy laws in your state (e.g., California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (CDPA), etc.). You may need to add specific sections or disclosures to address these requirements.
- Cookie Policy: If you use cookies or other tracking technologies on your website, you should have a separate Cookie Policy that provides more detailed information about their use and your choices.
- Mobile App Privacy: If you have a mobile application, ensure your privacy policy addresses any specific data collection and usage practices related to the app, such as location data or device identifiers.
- Transparency: Ensure your policy is easy to understand and clearly explains your data practices.
- Legal Counsel: It is highly recommended to consult with an attorney specializing in privacy law to ensure your privacy policy is comprehensive, accurate, and compliant with all applicable regulations.
